1. Introduction

These Terms of Service govern the use of the Anele Dental website and the provision of dental services at Anele Dental.

By accessing this website, booking an appointment, or receiving treatment from Anele Dental, you agree to comply with these terms.

Anele Dental is a private dental service providing consultations, preventative care, diagnostic assessments and dental treatments delivered by qualified dental professionals.

2. Appointments

Appointments may be booked through our website, by telephone, email, or in person.

Patients are responsible for providing accurate personal and medical information when booking appointments or attending consultations.

Appointment times are allocated specifically for each patient. We ask patients to arrive on time so that appointments can run efficiently for everyone.

3. Cancellations and Missed Appointments

If you need to cancel or rearrange an appointment, we ask that you provide at least 24 hours’ notice.

Late cancellations or missed appointments may result in a cancellation fee.

Repeated missed appointments may result in the clinic declining to offer further appointments.

4. Treatment and Consent

All treatments will be discussed with patients before they are carried out.

Where appropriate, clinicians will explain:

• the nature of the treatment

• expected outcomes

• possible risks or complications

• alternative treatment options

• associated costs

Treatment will only proceed once informed consent has been obtained.

Patients have the right to ask questions and to decline treatment at any time.

5. Fees and Payment

Anele Dental is a private dental service and fees apply for consultations and treatments.

Patients will be informed of relevant fees prior to treatment wherever possible.

Payment may be required:

• at the time of booking

• on the day of treatment

• in accordance with an agreed treatment plan

Accepted payment methods will be communicated by the clinic.

Failure to settle outstanding balances may result in future appointments being withheld.

6. Clinical Advice and Information

Information provided on the Anele Dental website is intended for general information only and does not replace a clinical consultation.

Diagnosis and treatment recommendations can only be made following a clinical assessment by a qualified dental professional.

7. Patient Responsibilities

Patients are responsible for:

• providing accurate medical history information

• informing the clinic of any relevant health changes

• following post-treatment advice given by clinicians

• attending follow-up appointments where recommended

Failure to follow clinical advice may affect treatment outcomes.

8. Confidentiality

All patient information is treated as confidential and handled in accordance with UK data protection legislation.

Patient records are securely stored and only accessed by authorised members of the clinical team when required for patient care or administrative purposes.

Further details can be found in our Privacy Policy.

9. Complaints

Anele Dental is committed to providing high standards of patient care.

If you are unhappy with any aspect of our service, we encourage you to contact the clinic so that we can investigate and resolve the matter promptly.

Complaints should be submitted in writing via email or through the clinic directly.

Where appropriate, patients may also seek guidance from the General Dental Council (GDC) regarding professional standards.

10. Website Use

Users of this website agree not to:

• misuse the website

• attempt unauthorised access to systems

• introduce malicious software or security vulnerabilities

All website content remains the property of Anele Dental unless otherwise stated.

11. Changes to These Terms

Anele Dental reserves the right to update these Terms of Service when necessary to reflect operational, legal, or regulatory changes.

The most recent version will always be published on the website.