Summary of our complaints procedure. Full policy available upon request or in printed form at the clinic.
Our Commitment
Anele Dental is committed to providing safe, high-quality dental care. When something goes wrong, we want to know - your feedback helps us improve. We treat every complaint seriously, fairly, and confidentially, and you will never be disadvantaged for raising one.
How to Raise a Complaint
You can contact us in whichever way is easiest for you:
- In person - speak to any member of our team at the clinic
- By phone - 01623 575017
- By email - hi@aneleclinic.co.uk
- In writing - Anele Dental, Finch Lodge, Hexgreave Estate, Farnsfield, Nottinghamshire, NG22 8LS
What Happens Next
- We aim to acknowledge your complaint within 3 working days.
- We will investigate the concerns raised and respond fully - usually within 10 working days. If a longer investigation is needed, we will let you know and keep you informed of progress.
- Where appropriate we will offer a meeting (in person or by phone) to discuss the matter and how we will put things right.
If You Are Not Satisfied
If you are not happy with our response, you can escalate your complaint to one of the following independent bodies:
- Dental Complaints Service (for private dental care) - Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA. Telephone: 020 8253 0800. Website: dcs.gdc-uk.org
- General Dental Council(for concerns about a dental professional's fitness to practise) - 37 Wimpole Street, London, W1G 8DQ. Telephone: 020 7167 6000. Website: gdc-uk.org
- Care Quality Commission (for concerns about the safety or quality of our service) - Telephone: 03000 616161. Website: cqc.org.uk
Full Policy
A full copy of our complaints policy is available on request and a printed copy is held at reception. Please ask any member of the team and we will provide it straight away.